Order & Return information
Quick Processing & complete order
Your package will be on its way on the next business day after you place your order! Packages ship Monday-Friday, excluding US holidays, unless otherwise displayed on our website.
We make every effort to fill orders with 100% accuracy. While not common, unintentional packing and shipping errors can occur. In that case Lexinie will quickly send the correct item(s) at no additional cost to you.
We strive for high-quality construction in a beautiful and functional product. We offer a 30-day* return policy should any new, unused product not meet your needs (excluding clearance and discontinued items). In the rare event that a product is defective, we will either replace or repair the item. please carefully review all instructions and submitted information before placing your order for these items
Can I return or exchange my mermaid tail or other products
Any new, unused mermaid tail can be returned or exchanged within 30 days EXCEPT CUSTOM TAILS. Because our custom size and custom design tails are made specifically for you, they cannot be returned, so be sure to choose your sizes carefully and review before submitting.
Please shop our clearance and discontinued items carefully, as they are final sales and cannot be returned, exchanged or replaced.
Please retain your order information to assist in verifying the purchase date. Your refund can be issued to the original payment method or to a Lexinie store credit that can be used on our site. Unfortunately, we are not able to offer refunds of the original shipping costs, and the customer is responsible for the cost to ship back the returned or exchanged item. Remember, all clearance and discontinued items are excluded and are not returnable, refundable, or replaceable.